Technical Support

KILLER Titles Templates for LiveType version 2

KILLER Titles installs Templates for you to use with LiveType. A change was made to LiveType version 2 (included with Final Cut Pro 5 and Final Cut Studio) that prevents the software from "seeing" the Templates folder.

To make the KILLER Titles Templates visible to LiveType 2, open the folder Library > Application Support > LiveType > Templates, and rename the folder "KILLER Titles (Templates)" to "KILLER Titles Templates".

Intelligent Assistant for RED3GL version 3.0 installer

There is a problem with the installation of the Intelligent Assistant from the RED3GL version 3.0 installer CD-ROM. This only applies to the v3.0 CD-ROM, not v3.0.1 or later.

We have created a patch that will install the OS-specific software and copy the content files off the RED3GL installer CD-ROM.

IMPORTANT: You will need to have your Boris RED3GL installation CD-ROM mounted in your computer when you run the installer. This patch is only needed for v3.0. It is not needed and will not work with v3.0.1 or later.

The installer will also make a shortcut in the Windows Start menu or an alias on the OSX desktop to the Intelligent Assistant application - which has a "light globe" icon to distinguish it from the previous version.

Download the Mac OSX installer (5.25 MB)

Download the Windows installer (4.83 MB)

The Intelligent Assistant - Mac OS X software updater

The Intelligent Assistant OS X Updater will update the most recent OS 9 installations of Intelligent Assistants for Final Cut Pro version 3, Boris RED version 2.5, Boris Graffiti version 2, and Boris FX version 6.

Note: Boris RED v2.5 users will need to install the Intelligent Assistant before running the OS X updater. The "Intelligent Assistant Installer" is inside a folder called "Classic Installer" on the RED 2.5 disk.

IMPORTANT: You must have the most recent OS 9 version installed before this updater will function. It only updates the Intelligent Assistant software engine and does not contain all the content of the Intelligent Assistants. It will not update DV Companion version 1.x or 2.

The content is moved from its current OS 9 location to the OS X Applications folder.

The updater defaults to REPLACING the OS 9 version with an OS X version of the software to save disk space. If you want to have both OS 9 and OS X versions of the Intelligent Assistant on your system, you can choose to keep the OS 9 version by selecting the option in the Custom Install area of the installer.

Download the Intelligent Assistant OS X software updater (4,760K)

Note: To unstuff this file you may need the free Stuffit Expander software for Mac, Windows and Linux.

The Intelligent Assistant - Windows search updater

The Intelligent Assistant Windows search updater will improve the searching for Windows installations of Intelligent Assistants for Boris RED 2.5, Boris Graffiti 2, and Boris FX 6.

IMPORTANT: You must have a Windows version of your Intelligent Assistant installed before this updater will function. It only updates the Intelligent Assistant software engine and does not contain all the content of the Intelligent Assistants.

Download the Intelligent Assistant Windows search updater (744K)

Support for products based on Apple's help technologies

The issues listed below apply to products that used Apple's Help Viewer and AppleGuide software (Mac OS 8.6 - 9.2.2) to display content instead of the newer Intelligent Assistant software:

• Movies aren't showing up
  
• The Companion doesn't show up in the Help menu
  
• The movie doesn't play and the next window opens
  
• Error: The Help Viewer application requires QuickTime 3.0 to run
  
• The Companion doesn't open
  
• When I do a search I get different answers than I expected
  

The products these issues may apply to are:

• DV Companions versions 1.0, 1.2.1, 1.2.5 and 2.0
• Media 100 Companions (all versions)
• After Effects Companion version 4.1
• Intelligent Assistant for Cleaner version 5