The Troubleshooter for Final Cut Pro (Version 3/4) Mac OS 9, Mac OS X Regular price: $75.00; with Intelligent Assistant for FCP3: $50
	Requirements: Mac OS 9 or OS X, 20 MB RAM; an internet connection is required to download the initial pages and future updates (an internet connection is not needed to use The Troubleshooter once the pages of content have been downloaded to your computer)

The Troubleshooter for Final Cut Pro is a breakthrough approach to the complex problem of Troubleshooting computer software and systems when they do not perform as expected.

The Troubleshooter is:

• innovative,
• simple,
• comprehensive,
• always available
• infinitely patient
• affordable
• always current
• works by asking simple questions with multiple choice answers.

It is a different approach based on completely new proprietary algorithms that puts an infinitely patient "geek in the box".


The Troubleshooter is based on an entirely new technology that gets you back to work without needing to be a technical expert. Fast, Easy, Accurate, Patient, Attentive, Affordable and current.

Complements the DV Companion - The Intelligent Assistant for Final Cut Pro

The DV Companion - The Intelligent Assistant for Final Cut Pro 3 provides Knowledge at the Point of need - while you are working in Final Cut Pro - to keep you productive.

The Troubleshooter is for use when things go wrong. Although there is some basic Dropped Frame and Lost Audio Sync processes in the DV Companion, The Troubleshooter uses completely new software algorithms to give you an infinitely patient "geek in a box" to take the trouble out of troubleshooting.


This is the solution for Troubleshooting we have been working toward over the last three years. It gets users productive again without the need to describe the problem.

How it works

The Troubleshooter is the first software system that works the way a human troubleshooting expert works - by asking the right questions.

The Troubleshooter requires no technical expertise, relying on simple check box or radio button entries. Based on the answers given The Troubleshooter presents likely solutions and asks further clarifying questions. The solutions list becomes shorter and more likely to solve the problem.

Behind the scenes The Troubleshooter algorithm is progressively ruling out less likely solutions and showing the most probable solutions in bold while displaying a unique "Confidence Factor" for the solutions presented.


"This is a tool for telling the machine what you see, and letting it do the work of finding the solution," says Charlie Byers, Head of Technical Development for Intelligent Assistance.


The Troubleshooter is the sensible alternative to unreliable and inaccurate free support and expensive dealer and manufacturer support.

You will never be left on hold or get an inaccurate answer.

Once installed, The Troubleshooter downloads the most up to date Troubleshooter content for the supported software. As new issues arise, solutions are added to The Troubleshooter and users get access to them through an Internet connection until the next major upgrade of the software.